"Clean R" is a leader in the environmental services industry in Latvia and places significant emphasis on the implementation of modern technologies and innovative solutions to ensure more efficient processes and improve customer convenience. Clean R's excellent cooperation with Enreach Latvia has resulted in the implementation of world-class Contact Centre platform, which within seconds allows the customer not only to contact Clean R, but also to get the information they need about current invoices and the planned schedule of waste container removal, while the call centre operator is able to quickly identify the customer, thus reducing the time needed to service the call. Contact has created a single platform for both voice calls and written communication, such as web chat and Facebook, which are also integrated with Clean R's internal customer service and management systems. The integration and automation between the systems enables the customer to obtain the information relevant to them, even outside Clean R's customer care operating hours. Appart from faster customer service Clean R has the added benefit of providing rich and detailed data on customer needs for targeted development of future services.
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